Get In Touch
Need IT help? Send us a message and we'll get back to you as soon as we're free.
Contact via Facebook Messenger
Our primary and fastest communication channel
We use Facebook Messenger for all help requests and appointment scheduling. It's the simplest way for us to manage requests and stay organized.
When messaging, please include:
- Clear description of your tech issue
- Device type (laptop, phone, tablet, etc.)
- Your location in Phuket
- Screenshots of errors (if applicable)
Remote Support Preferred
Most tech issues (~90%) can be resolved quickly via screen sharing (TeamViewer, AnyDesk, Zoom, Google Meet). We'll assess if remote support works for your issue, or schedule an in-person visit if needed.
We reply within 1-3 business days depending on our availability. We operate during our free time, so please be patient!
Facebook Page
Follow for updates
Service Area
We cover all of Phuket
Remote support available anywhere. For in-person visits, we travel throughout Phuket. No travel fees within Phuket island.
By Appointment
Scheduled sessions only
We operate during our free time. All remote sessions and in-person visits are by appointment arranged through Messenger.
Frequently Asked Questions
Common questions about our free IT support service.
Is the service really free?
Yes! All common IT help is provided at no cost. We're a community service operating during our available free time. For hardware repairs that need replacement parts (like batteries, SSDs, chargers), you'll need to provide those materials yourself — we provide the free labor and expertise.
Do you offer remote support?
Yes! Most tech issues (~90%) can be solved remotely via screen sharing using TeamViewer, AnyDesk, Zoom, Google Meet. This is often faster and more convenient than in-person visits. We'll assess your issue and recommend the best approach when you contact us.
How do I prepare for remote support?
Simple! We'll send you a link to download TeamViewer (the easiest option) or guide you through another screen sharing tool. Once installed, we'll connect to your screen and guide you through fixing the issue. You stay in full control — we can only see what you show us and you can disconnect anytime.
When do you visit in person?
We visit in person when remote support isn't practical: hardware inspections (broken screen, ports), setting up multiple devices, training elderly or non-technical users who can't use remote tools, or physical data transfers between devices. Just message us with your location and we'll arrange a visit anywhere in Phuket.
Why only Facebook Messenger for contact?
Messenger is the fastest and most practical way for us to manage multiple requests and schedule appointments. It also allows us to easily share images, files, and keep conversation history organized. Most people in Phuket already have Facebook, making it accessible to everyone.
How long does it take to get a response?
We typically respond within 1-3 business days. Since we operate during our free time outside of regular work, response times may vary. We appreciate your patience!
What if my problem is urgent?
Please mention the urgency in your message and we'll do our best to prioritize. Remote support sessions can often be scheduled same-day if we're available. For truly urgent business-critical issues, we recommend contacting a professional IT service provider.
Can you help businesses as well as individuals?
Absolutely! We help both individuals and small businesses. Our services include POS system guidance, website help, and E-menu setup specifically designed for small businesses like restaurants, cafés, and retail shops.
Do you offer Wi-Fi or network setup?
Currently, we don't offer Wi-Fi/home network setup or advanced cybersecurity services. We can refer you to trusted local specialists for these needs. Check our Services page for the full list of what we do and don't offer.
Support Our Community Service
Donations are never required — our core services are always free. However, if our help saved you time or solved your problem, your support helps keep this community movement going.
About Phuket IT Help Center
We're a community-focused IT support service operating in Phuket, Thailand. Our mission is simple: help people in our community with their tech problems — for free.
We operate remotely and in-person during our available free time, helping with laptop issues, email problems, data backups, small business tech, and more. We believe everyone deserves access to basic tech support, regardless of their budget.
Ready to Get Started?
Send us a message and we'll help you with your tech problems.